The French government is currently investigating Apple over allegations that the company is preventing independent repair shops from fixing iPhones. There have been numerous complaints from consumers claiming that Apple is not providing the necessary tools and parts to these shops, and is also blocking access to the software needed to carry out repairs. As a result, people are being charged significantly higher prices to have their iPhones fixed at Apple stores.
The French consumer protection agency is now investigating the matter and has requested further information from Apple. If it is found that Apple is acting unfairly, the company could face fines or be forced to change its policies. This is not the first time that Apple has been subject to such investigations and lawsuits in other countries over its repair policies.
Customers who have attempted to have their iPhones fixed have reported that it is difficult to source parts and information, and that this is detrimental to the environment as it encourages the disposal of devices that could be repaired and reused. The investigation by the French government will likely increase scrutiny of Apple’s policies by both regulators and consumers.
It remains to be seen what the outcome of the investigation will be, but the issue of iPhone repair restrictions is being taken seriously by the French authorities.